Autoship
How Autoship Works
When you're placing your order, simply select Autoship on the product page or during checkout. Set your preferred frequency:Every weekEvery 2 weeksEvery 3 weeksEvery 4 weeksEvery 5 weeksEvery 6 weeksEvery 7 weeksEvery 8 weeksEvery 9 weeksEvery 10 wee
Is there a discount if I sign up for an autoship?
Yes! First-time autoship customers will receive 50% off the first autoship order up to $139 maximum discount + 5% off all subsequent autoship orders. The first-time discount of 50% may not be applied to historical autoship orders. If you have had an
Is there any obligation to enroll in autoship?
None at all! With Autoship, you can make changes before your order is processed. Autoship orders are processed every Friday for the upcoming week.
How far in advance can I skip a delivery?
Updates to autoship orders must be made no later than Thursday, 11:00 am Pacific the week your order is scheduled to process. To find your next autoship order date, log in to your account and click the "Autoship" tab. Your next order date is shown be
I just signed up for my first autoship order, when can I expect it?
Your first autoship order will ship within 3 to 5 days from the time you place your order. For additional shipping details, vising our Shipping FAQ page.
When will I receive my recurring autoship orders?
Subsequent autoship orders will be processed based on your desired order frequency. Autoship orders are processed on Friday. Recurring frozen orders typically deliver by Wednesday and recurring non-frozen orders typically deliver by the following Fri
How do I add or remove items or change the frequency of a recurring order?
To add items to a recurring order, go to the product page and select the item. Click "Add to Order." The item will be added to your upcoming autoship order. To remove items from an order, go to "My Account" and click "Autoship." Next to the item you
Can I have my autoship delivered during the weekend?
At this time, frozen orders are shipped Sunday–Thursday. Dry goods orders are shipped Sunday–Friday. We do this to ensure frozen orders arrive on time, and are not delayed over the weekend by our shipping carriers. Frozen goods and dry goods are ship
Can I pick up my autoship order in a JustFoodForDogs Kitchen or Pantry?
We do not currently offer autoship options for in-store pickup. You may schedule a recurring order directly with one of our Kitchen or Pantry locations. Find a retail location near you. (Petco and Pet Food Express excluded.)
How do I cancel my autoship order?
Go to "My Account" and click "Autoship." Next to each item you want to cancel, click "More Options" and select "Cancel Subscription."